Frequently Asked Questions
ORDER & DELIVERY
In the event you wish to cancel your order, please contact us. Kindly note that we are unable to cancel orders after they are shipped.
Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you contact us and cancel the incorrect order. Once our warehouse has processed your order, we will be unable to make any changes.
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.
All of products are shipped from our warehouse in Riga, Latvia.
After your order has been shipped, you will receive an e-mail with a tracking number.
Currently we ship to these countries: Latvia, Lithuania, Estonia, Denmark, Sweden, Norway, Finland, Iceland.
SIA Cosmoss cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, the warehouse then processes your order the same or following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information
Kindly note that external factors outside of SIA Cosmoss, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.
Additionally, please note that during promotional campaigns, delivery times may be longer than usual.
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
PAYMENT & SECURITY
We accept American Express, MasterCard, Maestro, Visa, PayPal as well as various other local debit cards and invoicing options. All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.
The prices visible on our website are stated in EUR. Anne Klein is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.
Your transaction and payment details are directly handled by Stripe, our payment service provider, with secure encryption, and under strict banking standards.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Anne Klein.
Anne Klein does not receive or store any payment information. All transactions are handled directly by Stripe, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.
All of our leather watchbands are made of genuine leather.
As leather is an organic material, all watchbands will vary in grain as well as texture. Changes in the hue that come with regular wear are a natural part of the aging process when it comes to high-quality leather.
Most of Anne Klein watches has water resistance of 3 ATM, which means they withstands splashes or rain, but not suitable for swimming or bathing.
Material of case for Anne Klein timepieces are stainless steel with PVD plating. We only use genuine diamonds and Swarovski crystals as well as genuine leather. For more information, please visit product information page.
The glass of the watch is made of hardened mineral glass, which is resistant to normal wear-and-tear but should be used with care.
All Anne Klein timepieces use a Japanese Quartz Seiko Movement.
WARRANTY & REPAIR
The warranty for watches is valid for a period of twenty-four (24) months from the date of purchase and three (3) months for batteries. Upon expiration of the warranty period, any repairs will be subject to a service charge. If the defects are detected during the warranty period, we will cover all shipping cost to our service centers if warranty is applicable. If items are used, it is not possible to return or replace these items.
If there are detected manufacturing defects when items are received and not being used yet, it is possible to return goods and get full refund, replace items or request repair.